| Organization | The main account-level container for your team, settings, integrations, and operating data. |
| Agent | An AI-assisted role used in campaign and message workflows. In practice this can include writing, review, extraction, or summary behavior. |
| Campaign | The reusable definition of an outreach workflow, including audience, channel, instructions, and related behavior. |
| Campaign run | A specific execution event for a campaign. This is the operational history, not the reusable definition. |
| Goal | A reusable campaign objective or intent definition used to shape campaign behavior. |
| Communication | A single message or communication event associated with a contact, thread, campaign context, or run context. |
| Thread | The surrounding conversation context for one or more communications. |
| Draft | A generated or staged outbound communication that may still require review, approval, retry, or send readiness. |
| Contact | A person record used in audience building, campaign targeting, and communication history. |
| Segment | A saved grouping or filter of contacts used to define an audience. |
| Tag | A reusable label applied to entities like contacts or communications for classification and workflow support. |
| Data source | An import or sync connection that feeds contact data into TruAgents. |
| Public report | A shareable analytics view intended for link-based external access rather than normal in-app authenticated use. |
| Communications | The main unified operating surface for reviewing message activity across channels. |
| File set | A stored collection of files or knowledge material used to support AI-assisted workflows. |
